Job Summary

JobAdic Info Solutions is seeking motivated and tech-savvy individuals to join our Online Customer Support team. This is a fully remote position, allowing you to provide exceptional service to our clients from the comfort of your home. As a customer support representative, you will serve as the first point of contact for inquiries, providing timely, accurate, and empathetic support to enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and other online channels.

• Resolve customer issues efficiently, providing solutions and alternatives where appropriate.

• Maintain accurate records of customer interactions and transactions in internal databases.

• Collaborate with internal teams to escalate and resolve complex issues.

• Stay informed about product updates, services, and company policies to provide accurate guidance.

• Contribute to improving customer experience by sharing feedback and insights.

• Ensure adherence to company standards and quality guidelines in all communications.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong computer literacy, including proficiency with MS Office, CRM software, and chat/email platforms.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Friendly, empathetic, and patient demeanor with a customer-first mindset.

• High-speed internet connection and a quiet, professional work environment.

Experience

• Prior experience in online customer support, call centers, or client service roles is preferred but not mandatory.

• Familiarity with e-commerce, tech products, or service-based industries is a plus.

Working Hours

• Flexible shifts available to accommodate different time zones.

• Full-time and part-time opportunities.

• Weekend and evening shifts may be required depending on client needs.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.

• Strong analytical and troubleshooting abilities.

• Ability to work independently and as part of a team.

• Adaptable to change and open to continuous learning.

• Professionalism and integrity in handling sensitive customer information.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work with flexible scheduling.

• Training and professional development opportunities.

• Friendly and supportive work culture.

• Opportunity to grow within the company.

Why Join JobAdic Info Solutions?

At JobAdic Info Solutions, we value our employees and foster a culture of collaboration, learning, and growth. Join our dynamic team to be part of an innovative company that prioritizes customer satisfaction while providing employees with the tools and flexibility to thrive in their careers.

How to Apply

Interested candidates can apply online by submitting their CV and a brief cover letter through our careers portal. Only shortlisted candidates will be contacted for interviews.