Job Summary

The Tool Rental Associate – Repair & Rental plays a vital role in delivering exceptional customer service while supporting the operation of Home Depots Tool Rental Center. This position is responsible for assisting customers with tool and equipment rentals, ensuring tools are safe, clean, and fully functional, and performing basic maintenance and minor repairs. The ideal candidate is customer-focused, mechanically inclined, and committed to maintaining high safety and service standards in a fast-paced retail environment.

Key Responsibilities

• Greet customers professionally and assist them in selecting appropriate tools and equipment for their projects

• Explain rental terms, proper tool usage, safety guidelines, and return procedures clearly

• Inspect tools and equipment before and after rentals to ensure functionality and safety

• Perform routine maintenance, cleaning, and minor repairs on rental equipment

• Accurately process rental transactions, contracts, and returns using in-store systems

• Maintain an organized, clean, and safe Tool Rental area

• Identify damaged or unsafe equipment and escalate major repair needs when required

• Adhere strictly to company safety policies, operational procedures, and loss-prevention practices

• Support inventory control, including tagging, tracking, and storage of rental tools

• Collaborate with store associates and supervisors to meet customer needs efficiently

Required Skills and Qualifications

• Strong customer service and interpersonal communication skills

• Basic mechanical aptitude and willingness to learn equipment repair processes

• Ability to follow safety protocols and operational procedures consistently

• Comfortable using computers, POS systems, and rental management software

• Strong attention to detail and problem-solving skills

• Ability to multitask in a fast-paced retail environment

• Dependable, punctual, and team-oriented mindset

Experience

• Previous experience in retail, equipment rental, tool repair, or maintenance is preferred

• Hands-on experience with power tools, machinery, or construction equipment is an advantage

• Entry-level candidates with a strong interest in tools, repairs, or customer service are encouraged to apply; training will be provided

Working Hours

• Flexible scheduling including weekdays, evenings, weekends, and holidays

• Full-time and part-time opportunities may be available depending on store requirements

• Shifts may vary based on business needs and seasonal demand

Knowledge, Skills, and Abilities

• Working knowledge of common hand tools, power tools, and rental equipment

• Ability to read and follow technical instructions and safety manuals

• Physical ability to lift, move, and load equipment (with or without reasonable accommodation)

• Strong organizational skills to maintain accurate tool records and inventory

• Commitment to workplace safety and customer satisfaction

Benefits

• Competitive hourly pay

• Comprehensive training and on-the-job learning

• Medical, dental, and vision insurance options (for eligible employees)

• Paid time off, holidays, and sick leave

• Employee discounts on Home Depot products

• Retirement savings plans with company match (where applicable)

• Opportunities for internal career growth and advancement

Why Join Home Depot

At Home Depot, associates are at the heart of our success. We offer an inclusive, supportive work environment where your skills are valued and your growth is encouraged. As a Tool Rental Associate, you will gain hands-on experience with industry-grade equipment, develop valuable technical and customer service skills, and become part of a respected global brand known for stability, innovation, and career development opportunities.

How to Apply

Interested candidates are encouraged to apply online through the official Home Depot careers portal or visit their local Home Depot store to inquire about current openings. Submit your application with updated details and be prepared to discuss your experience, availability, and interest in tools, equipment, and customer service.