Are you a professional with excellent communication skills who prefers working during the quiet evening hours? We are seeking a Virtual Receptionist to provide dedicated After-Hours Business Support for our diverse clientele. This is a 100% remote position that serves as the professional face of various businesses after their standard office hours conclude.

This role is perfect for moms or individuals who need a daytime-free schedule. You will handle inbound inquiries, manage appointments, and ensure that every caller receives a high-quality experience, all from the comfort of your home office.

Key Responsibilities & Duties

• Inbound Call Management: Professionally answer calls for law firms, medical offices, and service-based businesses during evening shifts.

• Message Routing: Accurately take messages and dispatch urgent information to the appropriate on-call staff members.

• Appointment Scheduling: Use digital calendar tools (like Calendly or Microsoft Outlook) to book consultations and follow-up appointments.

• Basic Troubleshooting: Provide callers with basic information regarding business hours, service offerings, and office locations.

• Client Interaction: Maintain a friendly, empathetic, and professional tone, ensuring brand consistency for our various clients.

Shift Details & Flexibility

• Hours: Primarily Evening Shifts (e.g., 5:00 PM – 11:00 PM or 6:00 PM – Midnight).

• Weekend Availability: Opportunities for weekend shifts are also available for those looking to maximize their hours.

• Work Environment: 100% Virtual. No travel or physical office attendance is required.

Requirements & Qualifications

• Communication: Exceptional verbal English skills with a clear, professional speaking voice.

• Multitasking: Ability to navigate between multiple computer screens and software programs while talking on the phone.

• Technical Setup: Must have a reliable, high-speed internet connection and a high-quality noise-canceling USB headset.

• Reliability: Since you are providing after-hours support, punctuality and consistency are critical for this role.

• Experience: Previous experience in customer service, hospitality, or as a front-desk receptionist is preferred but not required.

Compensation & Remote Benefits

• Competitive Pay: Starting at $18.00 – $24.00 per hour, with potential shift differentials for late-night or holiday coverage.

• Paid Training: You will receive full virtual training on our proprietary call-handling software.

• Career Path: Opportunities to transition into Lead Receptionist or Account Management roles.

• Work-Life Balance: Enjoy having your entire day free for family, errands, or personal projects.