Job Summary

The Assistant Officer Data Processing in Customer Services plays a pivotal role in ensuring accurate, efficient, and timely processing of customer data to support Eskoms service delivery objectives. This position involves handling data entry, validation, and reporting tasks while collaborating with cross-functional teams to enhance customer service efficiency. The role requires attention to detail, analytical skills, and a commitment to upholding Eskoms standards of reliability and service excellence.

Key Responsibilities

• Perform accurate and timely data entry for customer accounts, meter readings, billing information, and service requests.

• Verify and validate data for completeness and correctness, identifying and correcting discrepancies as needed.

• Maintain and update customer records in the database while ensuring data integrity and confidentiality.

• Generate and compile reports to support customer service operations and management decision-making.

• Assist in resolving customer queries related to account data, billing discrepancies, and service records.

• Collaborate with other departments to ensure seamless communication and data flow.

• Support continuous improvement initiatives to streamline data processing workflows.

• Adhere strictly to Eskoms policies, regulatory requirements, and data protection standards.

Required Skills and Qualifications

• Matric / National Senior Certificate; a tertiary qualification in Information Management, Business Administration, or related fields is an advantage.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong numerical and analytical skills for accurate data handling.

• Excellent written and verbal communication skills in English.

• Ability to work with large datasets while maintaining attention to detail.

• Strong organizational and time management skills to meet deadlines.

Experience

• Previous experience in data processing, customer service, or administrative roles is preferred.

• Experience in utility, energy, or large-scale service environments is an added advantage.

Working Hours

• Full-time position, Monday to Friday.

• Standard Eskom office hours apply, with occasional overtime during peak periods.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.

• Ability to work independently and as part of a team.

• High level of accuracy and attention to detail.

• Strong problem-solving and analytical capabilities.

• Familiarity with data management systems and databases.

• Ability to handle confidential information with discretion.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive medical and retirement plans.

• Opportunities for career development and professional training.

• Employee wellness programs and work-life balance initiatives.

• Exposure to a leading national energy provider with diverse career pathways.

Why Join Eskom Holdings SOC Ltd

Eskom offers a dynamic and challenging work environment, where employees contribute to powering South Africas growth and development. Joining Eskom provides the opportunity to work in a stable, reputable organization with strong values, innovation-driven projects, and a focus on sustainability. Employees gain hands-on experience in utility operations and customer service excellence while enjoying career growth opportunities.

How to Apply

Interested candidates should submit their CV and a cover letter detailing relevant experience and qualifications via the Eskom careers portal: www.eskom.co.za/careers

• Ensure your application clearly demonstrates your suitability for the Assistant Officer Data Processing role.

• Applications close on the date specified in the vacancy announcement.