Job Summary:

Amazon is seeking enthusiastic and customer-focused individuals to join our Part-Time Kannada Voice Process Support team. In this role, you will be the first point of contact for our customers, delivering exceptional service in Kannada while resolving inquiries efficiently. This position offers flexible part-time hours, making it ideal for students, homemakers, or professionals seeking supplemental income. You will represent Amazons commitment to world-class customer experience and help strengthen our brands reputation in the region.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat in Kannada.

• Assist customers with order-related queries, returns, refunds, and product information.

• Document customer interactions accurately in internal systems.

• Resolve issues with empathy while adhering to Amazons service standards.

• Collaborate with team members and supervisors to ensure continuous improvement in customer support.

• Maintain knowledge of Amazon products, services, and policies to provide accurate guidance.

Required Skills and Qualifications:

• Fluency in Kannada and English (both spoken and written) is mandatory.

• Excellent communication and interpersonal skills.

• Strong problem-solving ability with a customer-first mindset.

• Ability to handle high call volumes and multitask effectively.

• Basic computer literacy, including MS Office and CRM systems.

Experience:

• Previous experience in customer service or voice support is preferred but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

Working Hours:

• Part-time shifts with flexible scheduling.

• Shift timings may vary between morning, afternoon, and evening based on business needs.

• Weekend availability is a plus.

Knowledge, Skills, and Abilities:

• Strong listening skills and ability to understand customer concerns quickly.

• Ability to stay calm under pressure and handle difficult situations gracefully.

• High attention to detail and accuracy in documentation.

• Adaptability to fast-paced work environment.

Benefits:

• Competitive hourly compensation.

• Opportunity to work from home or Amazon-approved centers.

• Training provided for skill development and career growth.

• Exposure to a global work environment with a reputable company.

• Employee discounts on Amazon products and services.

Why Join Amazon:

Amazon is not just a workplace—it is a community of innovators, problem-solvers, and customer champions. Working with us means:

• Developing valuable customer service and communication skills.

• Gaining experience in a global technology-driven company.

• Flexibility to balance work with personal commitments.

• Being part of a company that values diversity, inclusion, and employee well-being.

How to Apply:

Interested candidates can apply through the official Amazon Careers portal. Please submit your updated resume and ensure your contact details are correct. Shortlisted candidates will be contacted for an online interview and assessment.