Job Summary

Delta Airlines, a global leader in aviation and customer service, is seeking highly motivated and detail-oriented Reservation Sales Agents to join our team. This role is ideal for individuals who thrive in a dynamic, fast-paced environment and enjoy providing exceptional customer experiences. As a Reservation Sales Agent, you will assist passengers with flight bookings, ticket changes, and travel information, ensuring a seamless experience from inquiry to ticket confirmation. This position offers remote flexibility, allowing you to work from the comfort of your home while representing one of the worlds most recognized airline brands.

Key Responsibilities

• Handle inbound and outbound calls from customers seeking flight reservations, cancellations, and itinerary changes.

• Provide accurate information about flight schedules, pricing, promotions, and Delta Airlines policies.

• Process ticket purchases, refunds, and exchanges using airline reservation systems.

• Identify opportunities to upsell services such as seat upgrades, baggage options, and travel packages.

• Resolve customer complaints and issues with professionalism, empathy, and efficiency.

• Maintain meticulous records of customer interactions and transactions.

• Collaborate with team members and management to ensure high standards of customer service.

• Stay updated on airline policies, procedures, and industry trends to provide accurate guidance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with the ability to handle difficult situations calmly.

• Proficiency in using computer systems, including reservation platforms and Microsoft Office.

• Ability to multitask and work efficiently under pressure.

• Attention to detail and problem-solving skills.

• Flexibility to work varied shifts, including weekends and holidays.

Experience

• Minimum of 1–2 years in customer service, travel, or airline reservation support preferred.

• Experience with Global Distribution Systems (GDS) such as Sabre, Amadeus, or Galileo is an advantage.

Working Hours

• Flexible remote schedule with shifts aligned to Delta Airlines operational hours.

• Full-time and part-time opportunities available.

• Weekend and holiday shifts may be required.

Knowledge, Skills, and Abilities (KSA)

• Strong knowledge of airline booking processes, fare rules, and travel regulations.

• Ability to understand and communicate complex travel itineraries clearly.

• High degree of organizational and time-management skills.

• Capacity to adapt to changes and learn new technologies quickly.

• Empathy, patience, and a positive attitude toward customer interactions.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive healthcare, dental, and vision coverage.

• Paid time off, including vacation and holidays.

• 401(k) retirement plan with company match.

• Employee travel privileges and discounts on flights.

• Remote work flexibility and support for a healthy work-life balance.

Why Join Delta Airlines

Delta Airlines is committed to fostering a culture of inclusivity, innovation, and excellence. By joining our team, you will have the opportunity to grow professionally, connect with a global network of colleagues, and contribute to an organization recognized for outstanding customer service. We empower our employees to thrive, embrace challenges, and make a tangible impact on the travel experience of millions worldwide.

How to Apply

Interested candidates are encouraged to apply via Delta Airlines official careers portal: Delta Airlines Careers

• Submit a current resume and cover letter highlighting relevant experience.

• Selected applicants will be contacted for online assessment and interviews.