Job Summary

JetBlue is seeking enthusiastic, detail-oriented, and customer-focused individuals to join our Airport Operations team as full-time Airport Operations Agents. In this role, you will play a critical part in ensuring smooth airport operations, delivering an exceptional experience to passengers, and supporting the safe and efficient handling of all airport activities. This position offers full-time employment with competitive flight perks, providing the opportunity to grow within a dynamic and people-centered airline.

Key Responsibilities

• Assist passengers with check-in, boarding, and ticketing procedures while maintaining high standards of customer service.

• Manage gate operations, including coordinating boarding and deplaning procedures efficiently and safely.

• Support flight crews by coordinating baggage handling, aircraft servicing, and operational readiness.

• Ensure compliance with airport security regulations, safety protocols, and airline policies.

• Resolve passenger inquiries, complaints, and irregular operations with professionalism and urgency.

• Collaborate with other airport departments, including ramp, security, and customer service teams, to ensure seamless airport operations.

• Perform administrative tasks such as documenting operational activities, reporting incidents, and maintaining accurate flight logs.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree preferred.

• Strong interpersonal and communication skills, with the ability to handle diverse passenger needs.

• Ability to work under pressure in a fast-paced airport environment.

• Attention to detail and strong organizational skills.

• Basic computer proficiency and familiarity with airline reservation and operational systems.

• Flexibility to work varying shifts, including nights, weekends, and holidays.

• Valid identification and eligibility to work in the United States.

Experience

• Previous experience in airport operations, customer service, or the travel/aviation industry is preferred.

• Experience with baggage handling, ticketing, or flight coordination is a plus.

Working Hours

• Full-time, variable shifts based on flight schedules.

• Must be available to work weekends, holidays, and overnight shifts as required.

• Flight perks and flexible scheduling may be available depending on seniority and operational needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making abilities.

• Ability to remain calm and professional in high-pressure situations.

• Team-oriented mindset with the ability to collaborate across multiple departments.

• Understanding of airport safety, security protocols, and regulatory compliance.

• Adaptability and willingness to learn new processes and systems quickly.

Benefits

• Competitive salary with performance-based incentives.

• JetBlue flight benefits, including discounted travel for employees and eligible family members.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off and holiday pay.

• Career development programs and internal growth opportunities.

Why Join JetBlue?

Joining JetBlue means becoming part of a vibrant, inclusive, and people-first airline culture. We are committed to delivering an extraordinary travel experience for our customers while fostering a supportive workplace where employees thrive. If you are passionate about aviation, customer service, and teamwork, this is the perfect opportunity to advance your career while enjoying exceptional perks and benefits.

How to Apply

Interested candidates can apply online via JetBlues Careers Portal: https://careers.jetblue.com

• Submit a current resume and cover letter highlighting relevant experience.

• Selected candidates will be contacted for a phone interview followed by an in-person assessment.