Job Summary

Delta Airlines, a world leader in aviation and customer service, is seeking a highly motivated Global Customer Experience Associate to join our dedicated team. This role is pivotal in delivering an exceptional travel experience for our customers worldwide. The ideal candidate will combine empathy, problem-solving skills, and operational knowledge to support passengers across multiple channels, including phone, email, chat, and social media. This position offers an exciting opportunity to be part of a global airline that values innovation, inclusivity, and unparalleled customer service.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests with professionalism and accuracy.

• Provide personalized travel assistance, including booking modifications, ticketing support, loyalty program guidance, and travel advisories.

• Troubleshoot and resolve customer issues efficiently, ensuring timely and satisfactory outcomes.

• Collaborate with internal teams such as Operations, Reservations, and Airport Services to resolve complex cases.

• Maintain accurate customer records in Deltas systems while following data protection and privacy policies.

• Monitor and respond to customer feedback across multiple channels, helping to enhance the overall customer experience.

• Stay informed on airline policies, global travel regulations, and Deltas service offerings to provide accurate guidance.

• Contribute to continuous improvement initiatives by sharing insights and feedback from customer interactions.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred.

• Exceptional verbal and written communication skills in English; additional languages are a plus.

• Strong interpersonal skills and ability to handle high-pressure situations with patience and professionalism.

• Proficiency in Microsoft Office Suite and CRM or customer service software.

• Knowledge of global travel regulations, airline procedures, and reservation systems (GDS knowledge is advantageous).

Experience

• Minimum of 2 years of experience in customer service, travel, or airline-related roles.

• Previous experience in handling complex customer interactions or complaints in a fast-paced environment is preferred.

• Experience with global customers and cultural sensitivity is highly desirable.

Working Hours

• Full-time position with flexible schedules to accommodate 24/7 global customer support needs.

• May include evenings, weekends, and holidays depending on operational requirements.

Knowledge, Skills, and Abilities

• Strong problem-solving skills and ability to think on your feet.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Excellent attention to detail with the ability to maintain accuracy under pressure.

• Empathy and customer-focused mindset, with the ability to build rapport quickly.

• Adaptability to changing processes, tools, and customer expectations.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Retirement savings plans with company contributions.

• Travel perks including discounted flights and companion tickets.

• Professional development and career growth opportunities within Delta Airlines.

• Inclusive and diverse workplace culture promoting collaboration and innovation.

Why Join Delta Airlines?

Delta Airlines is more than an airline—it is a global community dedicated to connecting people and places while delivering the highest standard of customer care. By joining our team, you will be part of a company that values innovation, embraces diversity, and fosters growth, offering you opportunities to advance your career in a dynamic, global environment.

How to Apply

Interested candidates should submit their resume and a cover letter detailing relevant experience and motivation to join Delta Airlines. Applications can be submitted through Deltas official careers portal: www.delta.com/careers.