Job Summary

Hulu is seeking a highly motivated Streaming Support Specialist to join our dynamic Customer Experience team. This is a non-voice, chat-based support role focused on providing exceptional assistance to Hulu subscribers. The ideal candidate will deliver timely and accurate solutions, ensuring a seamless streaming experience for our users. If you are passionate about technology, customer satisfaction, and problem-solving, this is the perfect role for you.

Key Responsibilities

• Respond to customer inquiries via live chat in a professional, courteous, and timely manner.

• Troubleshoot technical issues related to Hulus streaming platform, including devices, applications, and account management.

• Identify and escalate complex problems to appropriate internal teams while maintaining ownership of the customer experience.

• Document interactions accurately in internal systems for tracking, reporting, and continuous improvement.

• Provide guidance to customers on product features, billing, subscriptions, and troubleshooting procedures.

• Maintain up-to-date knowledge of Hulus products, promotions, and technical updates.

• Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

• Strong written communication skills with the ability to convey complex technical information clearly.

• Excellent problem-solving and analytical abilities.

• Comfortable navigating multiple systems and platforms simultaneously.

• Ability to handle multiple chat conversations efficiently while maintaining quality and accuracy.

• Patience, empathy, and professionalism when interacting with customers.

• Familiarity with streaming platforms, smart TVs, and mobile devices is a plus.

Experience

• Minimum 1-2 years of customer support experience, preferably in a non-voice or chat-based environment.

• Previous experience in streaming services, OTT platforms, or tech support is highly desirable.

Working Hours

• Full-time role, 5 days a week with flexible scheduling options.

• Weekend and holiday availability may be required based on business needs.

• Primarily remote or hybrid work model depending on location.

Knowledge, Skills, and Abilities

• Proficient in typing, multitasking, and attention to detail.

• Strong knowledge of troubleshooting internet connectivity, device compatibility, and app functionality.

• Ability to remain calm under pressure and manage high-volume chat queues.

• Adaptability to evolving product features and policy updates.

• Team-oriented mindset with the ability to collaborate across departments.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive healthcare, dental, and vision coverage.

• Paid time off, holidays, and parental leave.

• 401(k) retirement plan with company match.

• Employee discounts on Hulu subscriptions and partner services.

• Learning and development opportunities to advance your career.

Why Join Hulu

Hulu is at the forefront of streaming innovation, delivering world-class entertainment to millions of subscribers. By joining our Customer Experience team, you become part of a culture that values innovation, inclusivity, and growth. We are committed to providing an engaging and supportive work environment where your contributions make a real impact.

How to Apply

• Submit your application online via the Hulu Careers portal: https://www.hulu.com/careers

• Include an up-to-date resume highlighting relevant experience and skills.

• Qualified candidates will be contacted for virtual interviews and assessment exercises.