Job Summary

Startup Inno is seeking a dynamic, bilingual Customer Success professional fluent in Spanish and Portuguese to join our growing team. This role is perfect for a proactive, solution-oriented individual who thrives in a fast-paced startup environment and is passionate about building strong client relationships. The Customer Success professional will act as the primary point of contact for our customers, ensuring they receive exceptional support, guidance, and value from our products and services. This is a PJ (freelance/contract) position, providing flexibility and the opportunity to make a meaningful impact in a startup setting.

Key Responsibilities

• Serve as the primary point of contact for customers in Spanish and Portuguese-speaking regions.

• Onboard new clients, guiding them through setup and best practices to maximize product adoption.

• Monitor customer health metrics and proactively address concerns to prevent churn.

• Build and maintain long-term relationships by providing timely, personalized support.

• Collaborate with Sales, Product, and Marketing teams to communicate customer feedback and drive product improvements.

• Prepare reports on customer success metrics, usage trends, and feedback insights.

• Conduct training sessions, webinars, and support documentation in both Spanish and Portuguese.

Required Skills and Qualifications

• Fluency in Spanish and Portuguese (both written and spoken) is mandatory.

• Strong communication and interpersonal skills.

• Ability to manage multiple clients simultaneously with attention to detail.

• Problem-solving mindset with a customer-first approach.

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.

• Comfortable working independently in a remote/flexible PJ setup.

Experience

• Minimum 2 years of experience in Customer Success, Account Management, or Client Support.

• Previous experience in a B2B SaaS or tech startup environment is highly desirable.

• Proven track record of managing and retaining accounts in Spanish and Portuguese-speaking markets.

Working Hours

• Flexible hours with the expectation of full availability during key business hours in Spanish and Portuguese markets.

• Remote work from any location is supported.

Knowledge, Skills, and Abilities

• Deep understanding of customer success strategies and lifecycle management.

• Strong organizational and multitasking abilities.

• Analytical mindset with the ability to interpret customer data and trends.

• High level of autonomy and self-motivation.

• Cultural sensitivity and ability to adapt communication for diverse audiences.

Benefits

• Competitive PJ compensation.

• Flexible work schedule and remote work opportunities.

• Opportunity to work in a fast-growing startup and influence its growth.

• Professional development and exposure to international markets.

• Collaborative and inclusive company culture.

Why Join Startup Inno?

Startup Inno is at the forefront of innovation, empowering teams globally with cutting-edge solutions. By joining our team, you will have the opportunity to shape customer experiences, contribute to company growth, and grow your career in a dynamic, international startup environment.

How to Apply

Interested candidates should submit:

1. An updated CV highlighting relevant experience.

2. A brief cover letter demonstrating your fluency in Spanish and Portuguese and your passion for Customer Success.

3. Any relevant portfolio or client success case studies (optional).

Applications can be sent to us with the subject line: Customer Success Bilingue Application – [Your Name].