Job Summary

American Express is seeking a dedicated Premium Card Member Advocate to deliver world-class service to our premium card members. As a key member of our customer care team, you will act as the first point of contact for our high-value clients, addressing inquiries, resolving issues, and providing tailored solutions. This role demands exceptional communication skills, empathy, and a commitment to creating memorable experiences that reflect the American Express brand.

Key Responsibilities

• Serve as the primary point of contact for premium card members via phone, email, or chat, ensuring prompt and professional responses.

• Understand and resolve complex account inquiries, billing issues, and service requests with accuracy and efficiency.

• Provide personalized recommendations and solutions based on member needs and preferences.

• Maintain detailed records of member interactions in accordance with company policies and procedures.

• Collaborate with internal teams to escalate and resolve member concerns while ensuring a seamless experience.

• Uphold American Express standards of service excellence, ensuring consistent delivery of an exceptional member experience.

• Stay updated on product offerings, policies, and promotions to provide accurate information to members.

Required Skills and Qualifications

• Excellent verbal and written communication skills with the ability to convey information clearly and professionally.

• Strong problem-solving skills and the ability to think critically under pressure.

• Ability to build rapport and maintain positive relationships with premium clients.

• High level of attention to detail and organizational skills.

• Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.

• Adaptability to handle multiple tasks while maintaining quality service.

Experience

• Minimum 2 years of experience in a customer service or client-facing role, preferably in financial services, banking, or premium account management.

• Previous experience with high-net-worth or premium clients is highly desirable.

Working Hours

• Full-time role, 5 days per week.

• Flexibility in shifts may be required to support member needs across different time zones.

Knowledge, Skills, and Abilities

• In-depth knowledge of credit card products, services, and banking operations.

• Strong analytical skills to assess member issues and provide appropriate solutions.

• Ability to handle sensitive information with discretion and confidentiality.

• Team-oriented mindset with the ability to collaborate effectively across departments.

• Commitment to continuous learning and professional development.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer contribution.

• Paid time off and flexible leave policies.

• Career growth and development opportunities within American Express.

• Employee wellness programs and support resources.

Why Join American Express

Joining American Express means being part of a globally respected brand that values innovation, integrity, and excellence. You will have the opportunity to interact with premium clients, develop your professional skills, and contribute to an organization recognized for its commitment to customer service. We foster a collaborative, inclusive work environment where your contributions make a real impact.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining relevant experience and interest in the role through the official American Express careers portal or via the provided recruitment link. Only shortlisted candidates will be contacted for further assessment.