Job Summary:

Amazon is seeking a dynamic and customer-focused Customer Success Associate to join our international SaaS operations. The ideal candidate will serve as the first point of contact for our global clients, ensuring seamless onboarding, engagement, and satisfaction with Amazons software solutions. This role combines problem-solving, communication, and technical proficiency to deliver exceptional customer experiences. The position offers a stable work schedule with fixed weekends off, making it ideal for individuals seeking work-life balance.

Key Responsibilities:

• Act as the primary liaison between Amazon and its international clients, addressing inquiries, resolving issues, and ensuring overall satisfaction with SaaS products.

• Support clients with onboarding, product implementation, and adoption to maximize value from Amazon solutions.

• Proactively monitor client accounts, identifying opportunities for product utilization, upsell, and retention.

• Collaborate closely with cross-functional teams including Sales, Product, and Technical Support to resolve complex issues.

• Document client interactions, feedback, and process improvements in internal systems accurately and timely.

• Analyze trends in customer behavior and provide insights to improve service delivery and product offerings.

• Maintain professional communication with clients via phone, email, and virtual meetings.

Required Skills and Qualifications:

• Bachelors degree or equivalent experience in Business, IT, or related field.

• Strong communication skills in English; proficiency in additional languages is a plus.

• Customer-centric mindset with the ability to manage multiple accounts and priorities efficiently.

• Familiarity with SaaS products, cloud technologies, or software support is preferred.

• Problem-solving, analytical thinking, and attention to detail.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

Experience:

• 1–3 years of experience in customer success, account management, technical support, or a similar role, preferably in an international or SaaS environment.

• Experience working with diverse clients across multiple time zones is an advantage.

Working Hours:

• Fixed schedule with weekends off.

• Shifts aligned with international client time zones (may include early mornings or evenings depending on client location).

• Full-time role with remote or on-site flexibility, depending on Amazon policy.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills with the ability to build rapport and trust with clients.

• Strong organizational and multitasking capabilities.

• Ability to adapt quickly to new technologies, processes, and client requirements.

• Proactive and self-motivated with a passion for delivering results.

• Ability to handle challenging situations calmly and professionally.

Benefits:

• Competitive salary and performance-based incentives.

• Health, dental, and vision insurance plans.

• Paid time off, holidays, and retirement savings options.

• Learning and development opportunities for career growth.

• Inclusive and diverse work environment with opportunities for global collaboration.

Why Join Amazon:

Amazon is a world-leading technology company dedicated to innovation, customer obsession, and operational excellence. Joining our Customer Success team means you will be part of a global community that values collaboration, growth, and making a tangible impact on clients worldwide. You will gain exposure to cutting-edge SaaS technologies and have opportunities for professional development while maintaining work-life balance with fixed weekends off.

How to Apply:

Interested candidates can apply via the Amazon Careers Portal https://www.amazon.jobs by submitting a detailed resume and cover letter highlighting relevant experience. Shortlisted candidates will be contacted for assessments and interviews.