Job Summary

HDFC Bank Limited is seeking a dedicated and customer-centric professional to join our Premium Banking Support team. This role involves handling high-value client interactions through both voice and email channels, ensuring superior service quality and timely resolution of client requests. The ideal candidate will be proactive, detail-oriented, and capable of delivering personalized banking solutions to our premium clientele. This is an excellent opportunity to work with one of Indias leading banks while enhancing your career in premium banking services.

Key Responsibilities

• Provide prompt and accurate assistance to premium banking clients via phone and email.

• Understand client needs and deliver personalized banking solutions, including account services, investment guidance, and product information.

• Handle complex client queries with professionalism and maintain confidentiality of sensitive financial information.

• Escalate unresolved issues to appropriate departments while ensuring follow-up and timely resolution.

• Maintain detailed records of client interactions, feedback, and complaints in the CRM system.

• Collaborate with internal teams to improve service delivery and enhance client satisfaction.

• Stay updated on bank products, policies, and regulatory guidelines to provide accurate information.

Required Skills and Qualifications

• Bachelors degree in any discipline; a focus on finance, commerce, or business is a plus.

• Excellent communication skills in English; proficiency in additional languages is an advantage.

• Strong problem-solving and analytical skills to address client queries efficiently.

• Ability to work under pressure while maintaining high service standards.

• Basic computer proficiency, including MS Office and banking software.

Experience

• Minimum of 1-3 years of experience in banking, financial services, or customer support roles.

• Prior experience in premium or priority banking support is highly desirable.

Working Hours

• 5 days a week (Monday to Friday)

• Shift timings may vary based on business requirements but will be communicated in advance.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build relationships with high-net-worth clients.

• Ability to handle sensitive and confidential client information with discretion.

• Strong organizational skills to manage multiple client interactions efficiently.

• Adaptability and willingness to learn about new banking products and services.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance coverage for employees and dependents.

• Opportunities for career growth and professional development.

• Employee wellness programs and work-life balance initiatives.

• Recognition and rewards for outstanding performance.

Why Join HDFC Bank Limited

HDFC Bank is one of Indias most respected financial institutions, renowned for its innovative banking solutions, employee development programs, and customer-first philosophy. Joining our Premium Banking Support team gives you the opportunity to work in a challenging yet rewarding environment, interact with elite clients, and grow your career in the banking sector.

How to Apply

Interested candidates can apply through the HDFC Bank Careers portal or submit their updated resume via email to the HR recruitment team. Shortlisted candidates will be contacted for further assessment and interviews.