Job Summary

MNC BPO is seeking enthusiastic and customer-focused International Chat Support Executives to join our global customer service operations. This is a non-voice role, ideal for freshers and early-career professionals who have strong written communication skills and a passion for delivering excellent customer experiences. You will interact with international customers via chat and email, providing timely, accurate, and professional support while representing a world-class brand.

Key Responsibilities

• Handle customer queries through live chat and email in a professional and courteous manner

• Provide accurate information regarding products, services, billing, and account-related inquiries

• Resolve customer issues efficiently while ensuring high satisfaction levels

• Document interactions clearly and update customer records in CRM systems

• Adhere to quality standards, response time SLAs, and compliance guidelines

• Escalate complex issues to appropriate teams when required

• Maintain up-to-date knowledge of processes, products, and policies

• Work collaboratively with team members and supervisors to meet performance targets

Required Skills and Qualifications

• Excellent written communication skills in English (additional languages are a plus)

• Good typing speed with accuracy

• Strong problem-solving and analytical skills

• Basic computer knowledge and familiarity with MS Office tools

• Ability to multitask and manage multiple chat conversations simultaneously

• Customer-oriented mindset with a positive and professional attitude

Experience

• Freshers are welcome to apply

• 0–2 years of experience in BPO, customer support, or chat/email support is an advantage but not mandatory

Working Hours

• Rotational shifts (including night shifts as per international business requirements)

• 5 days working with 2 rotational weekly offs

• Flexible schedules based on project needs

Knowledge, Skills, and Abilities

• Understanding of customer service principles and best practices

• Ability to remain calm and composed in high-pressure situations

• Attention to detail and commitment to quality

• Willingness to learn and adapt to new tools and processes

• Strong time-management and organizational skills

Benefits

• Competitive salary with performance-based incentives

• Paid training and continuous learning programs

• Night shift allowance and cab facilities (as per company policy)

• Health insurance and employee wellness programs

• Paid leaves and statutory benefits

• Clear career growth and internal promotion opportunities

Why Join MNC BPO?

• Work with a reputed multinational organization and global clients

• Excellent entry point for freshers to start a career in the BPO industry

• Supportive work culture with structured training and mentorship

• Opportunities to enhance communication, technical, and professional skills

• Long-term career stability with multiple growth paths

How to Apply

Interested candidates can apply by submitting their updated resume through the companys official careers portal or via the recruitment team. Shortlisted candidates will be contacted for an online assessment and interview process.