Job Summary

Startup Inno is seeking enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing support team. The ideal candidate will be responsible for handling inbound and outbound customer calls, addressing customer queries, resolving issues efficiently, and delivering an excellent customer experience. This role requires strong communication skills in both Hindi and English, a positive attitude, and a passion for helping customers.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.

• Address customer inquiries, complaints, and service requests in a timely manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues effectively while ensuring high levels of customer satisfaction.

• Document customer interactions, feedback, and resolutions in the system.

• Escalate complex issues to the appropriate internal teams when required.

• Maintain compliance with company standards, quality parameters, and call handling procedures.

• Meet individual and team performance metrics, including call quality and productivity targets.

Required Skills and Qualifications

• Excellent verbal communication skills in Hindi and English (mandatory).

• Strong interpersonal and active listening skills.

• Ability to handle customers patiently and professionally under pressure.

• Basic computer knowledge and familiarity with CRM or call-handling systems.

• Problem-solving mindset with attention to detail.

• Willingness to work in a fast-paced, target-driven environment.

Experience

• Fresher to 3 years of experience in customer support, call center, or voice process roles.

• Freshers with strong communication skills and a customer-centric attitude are encouraged to apply.

• Prior experience in BPO, KPO, or service-based environments will be an added advantage.

Working Hours

• Full-time position

• Rotational shifts / Day shifts (as per business requirements)

• 5–6 working days per week with rotational weekly offs

Knowledge, Skills, and Abilities

• Ability to understand customer needs and deliver appropriate solutions.

• Good comprehension and articulation skills.

• Time management and multitasking abilities.

• Team-oriented mindset with a willingness to learn and grow.

• Adaptability to changing processes and customer requirements.

Benefits

• Competitive salary with performance-based incentives.

• Professional training and on-the-job learning opportunities.

• Friendly and inclusive work culture.

• Career growth and internal promotion opportunities.

• Employee engagement activities and supportive management.

Why Join Startup Inno?

At Startup Inno, we believe our people are our greatest asset. We offer a collaborative and growth-driven environment where employees are encouraged to develop their skills and build long-term careers. Joining us means being part of an innovative organization that values customer satisfaction, teamwork, and continuous improvement.

How to Apply

Interested candidates can apply by submitting their updated resume through our official job portal or by contacting the HR team directly. Shortlisted candidates will be contacted for further interview rounds.