Job Summary

Amazon is seeking a highly motivated and customer-focused Virtual Chat Support Assistant to join our dynamic team. This role is ideal for individuals fluent in both English and Hindi, with excellent written communication skills and a passion for delivering outstanding customer service. As a Virtual Chat Support Assistant, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues efficiently, and ensuring a seamless digital support experience.

Key Responsibilities

• Respond to customer inquiries via chat in a professional, friendly, and timely manner.

• Resolve customer issues related to orders, returns, payments, and product information.

• Maintain accurate records of customer interactions and transactions in internal systems.

• Collaborate with other teams to provide quick solutions and escalate complex issues when necessary.

• Uphold Amazons high standards of customer service, ensuring satisfaction and loyalty.

• Communicate effectively in both English and Hindi, adapting tone and style to meet customer needs.

• Contribute to process improvements and knowledge-sharing initiatives.

Required Skills and Qualifications

• Fluency in English and Hindi (reading, writing, and speaking).

• Excellent written communication skills with attention to detail.

• Strong problem-solving abilities and customer service orientation.

• Comfortable working in a fast-paced, remote environment.

• Basic computer skills, including familiarity with chat platforms, CRM tools, and MS Office.

Experience

• Previous experience in customer support, chat support, or call center environments is preferred but not mandatory.

• Experience handling bilingual customer interactions is a strong advantage.

Working Hours

• Flexible shifts including day, evening, and weekend schedules.

• Full-time remote position with a minimum of 40 hours per week.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to empathize with customers.

• Ability to multi-task and manage time efficiently in a virtual environment.

• High level of professionalism and adaptability.

• Strong attention to detail and accuracy in communication and data entry.

• Ability to work independently while maintaining collaboration with team members.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health and wellness benefits.

• Paid time off and flexible scheduling options.

• Professional development and training opportunities.

• Work-from-home flexibility with the support of Amazons virtual infrastructure.

Why Join Amazon

At Amazon, we are committed to creating a culture where employees are empowered to innovate and grow. You will have the opportunity to work with cutting-edge technology, develop your customer service expertise, and be part of a team that sets the standard for global customer experience. Your contribution will directly impact millions of customers worldwide.

How to Apply

• Visit the Amazon Careers portal at www.amazon.jobs.

• Search for Virtual Chat Support Assistant (Bilingual – English/Hindi).

• Submit your updated resume and a brief cover letter highlighting your bilingual communication skills and customer support experience.

• Shortlisted candidates will be contacted for a virtual interview.