Job Summary

Concentrix is seeking highly motivated and customer-focused individuals to join our global team as Customer Experience Associates. In this role, you will serve as the first point of contact for our international clients, providing exceptional support and solutions through voice and non-voice channels. You will be instrumental in enhancing customer satisfaction, fostering loyalty, and contributing to Concentrixs reputation as a leader in customer experience management.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or social media with professionalism and accuracy.

• Resolve customer inquiries, complaints, and requests efficiently while maintaining a positive customer experience.

• Provide accurate information regarding products, services, policies, and procedures.

• Escalate complex issues to appropriate teams while ensuring timely follow-up.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

• Collaborate with cross-functional teams to improve processes, deliver solutions, and enhance the overall customer experience.

• Stay updated on company offerings, systems, and customer service best practices.

Required Skills and Qualifications

• Excellent communication skills in English (both written and verbal); additional languages are an advantage.

• Strong interpersonal skills with a natural ability to build rapport with customers.

• Problem-solving mindset with the ability to handle challenging situations calmly and effectively.

• Basic computer literacy, including proficiency in MS Office applications.

• Ability to multitask and adapt to changing priorities in a fast-paced environment.

• Customer-oriented approach with a focus on delivering exceptional service.

Experience

• Previous experience in customer service, BPO, call center, or international voice/non-voice operations is preferred but not mandatory.

• Familiarity with CRM tools and ticketing systems is an advantage.

Working Hours

• Flexible shifts, including day, evening, or night shifts based on international client requirements.

• Rotational weekends and public holidays may apply depending on project needs.

Knowledge, Skills, and Abilities

• Strong listening and comprehension skills to understand customer needs.

• Ability to work independently and as part of a team.

• Quick learner, adaptable to new systems, processes, and technologies.

• Patience, empathy, and resilience when dealing with diverse customer situations.

• Attention to detail and commitment to maintaining data accuracy.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance (depending on local regulations).

• Paid time off and holiday benefits.

• Professional development opportunities, including training programs and certifications.

• Dynamic and inclusive work environment fostering career growth.

• Employee recognition programs and wellness initiatives.

Why Join Concentrix?

• Be part of a global leader in customer experience solutions with a strong reputation for innovation and excellence.

• Work in a supportive, multicultural environment that values employee growth and engagement.

• Gain exposure to international markets and clients, enhancing your professional skills.

• Opportunity to advance your career within a fast-growing organization.

How to Apply

• Visit the official Concentrix careers portal: https://careers.concentrix.com

• Search for Customer Experience Associate (International Voice/Non-Voice).

• Submit your updated resume along with a cover letter highlighting relevant skills and experience.

• Shortlisted candidates will be contacted for assessment and interview processes.