Job Summary

Amazon is seeking a motivated and customer-focused Support Associate – Seller Partner Services to join our dynamic team. In this role, you will provide high-quality support to our seller partners, helping them navigate our platform and resolve inquiries efficiently. You will act as the first point of contact for sellers, ensuring a seamless experience that upholds Amazons commitment to operational excellence and customer obsession. This is an exciting opportunity to work in a fast-paced, innovative environment while developing expertise in e-commerce operations and seller support.

Key Responsibilities

• Serve as the primary point of contact for Amazon seller partners, providing timely and accurate support via email, chat, and phone.

• Resolve inquiries related to seller accounts, product listings, orders, payments, and policy compliance.

• Identify trends and recurring issues to provide feedback to management and improve processes.

• Escalate complex or sensitive issues to higher-level teams while maintaining accountability for case ownership.

• Maintain comprehensive documentation of seller interactions and case resolutions in internal systems.

• Collaborate with cross-functional teams to provide solutions that enhance the seller experience.

• Uphold Amazons quality and productivity standards while ensuring a professional and positive seller experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and analytical abilities.

• High attention to detail and ability to manage multiple priorities simultaneously.

• Customer-centric mindset with the ability to handle challenging situations professionally.

• Proficient in using computers, web applications, and Microsoft Office tools.

• Ability to adapt quickly to changes in processes, policies, and technology.

Experience

• Previous experience in customer service, e-commerce support, or a related field is preferred.

• Experience working in a fast-paced, target-driven environment is a plus.

• Familiarity with online marketplaces or seller platforms is advantageous but not mandatory.

Working Hours

• Full-time role with flexible shifts, including weekends and holidays, based on business needs.

• Opportunities for remote or hybrid work may be available depending on location.

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills to engage effectively with seller partners.

• Ability to analyze situations and provide practical solutions quickly.

• Capacity to learn new processes, tools, and systems rapidly.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Resilience and patience when handling high-volume inquiries or challenging cases.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance options.

• Paid time off, including vacation, sick leave, and holidays.

• Learning and development programs to support career growth.

• Employee discounts on Amazon products and services.

• Opportunities for internal mobility within Amazon globally.

Why Join

Joining Amazon as a Support Associate means becoming part of a team that values innovation, collaboration, and operational excellence. You will work in a challenging yet supportive environment where your contributions have a direct impact on seller satisfaction and business growth. Amazon provides opportunities to grow your career in e-commerce operations, customer support, and leadership roles while embracing a culture of diversity and inclusion.

How to Apply

Interested candidates can apply online through the official Amazon Careers portal: https://www.amazon.jobs

• Search for Support Associate – Seller Partner Services in your location.

• Submit your updated resume and cover letter highlighting relevant skills and experience.

• Shortlisted candidates will be contacted for interviews, which may include behavioral and situational assessments.