Job Summary

Amazon is seeking a detail-oriented and proactive Account Resolution Specialist – Financial Support to join our dynamic team. In this role, you will be responsible for resolving complex financial account issues, ensuring customer satisfaction, and maintaining the integrity of financial processes. The ideal candidate will have excellent analytical skills, strong problem-solving abilities, and the capacity to manage sensitive financial data with discretion and accuracy.

This is an excellent opportunity to work in a fast-paced, innovative environment with a global leader in e-commerce and technology, where your contributions directly impact our customers and business operations.

Key Responsibilities

• Investigate, analyze, and resolve financial account discrepancies, including billing, refunds, chargebacks, and payment issues.

• Communicate effectively with internal teams and customers to resolve financial disputes in a timely and professional manner.

• Document and track account issues, ensuring accurate record-keeping and compliance with company policies.

• Identify trends in financial discrepancies and collaborate with cross-functional teams to implement preventive measures.

• Escalate complex financial cases to higher-level management when necessary.

• Ensure adherence to Amazons financial policies, procedures, and regulatory compliance standards.

• Provide recommendations for process improvements to enhance account resolution efficiency.

Required Skills and Qualifications

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and financial/accounting software.

• Ability to handle sensitive financial information with integrity and confidentiality.

• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

• Customer-focused mindset with a commitment to delivering high-quality service.

Experience

• Minimum 2 years of experience in financial support, account management, or a related field.

• Experience in e-commerce, retail, or large-scale financial operations is a plus.

• Prior experience in dispute resolution, reconciliation, or auditing is highly desirable.

Working Hours

• Full-time position with flexible shifts to support global operations.

• Some weekend or holiday work may be required depending on business needs.

Knowledge, Skills, and Abilities

• Solid understanding of financial processes, including billing, refunds, and payment systems.

• Strong problem-solving and critical-thinking abilities to identify root causes and implement solutions.

• Ability to work independently while collaborating effectively with team members.

• Adaptability to changing business priorities and high-volume workloads.

• Proficiency in analyzing financial data and reporting trends.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• Retirement savings plans with company match.

• Paid time off, holidays, and parental leave.

• Professional development opportunities and career growth within Amazon.

• Employee discounts on Amazon products and services.

Why Join Amazon

At Amazon, we value innovation, customer obsession, and operational excellence. As an Account Resolution Specialist, you will play a crucial role in maintaining financial integrity while helping millions of customers have a seamless experience. Join a company that encourages personal growth, continuous learning, and the opportunity to make a tangible impact on a global scale.

How to Apply

Interested candidates can apply directly on the Amazon Careers website. Please ensure your resume highlights your financial support experience, problem-solving abilities, and relevant skills. Shortlisted candidates will be contacted for further assessments and interviews.