Are you looking for a career that offers the perfect balance between professional growth and family life? We are currently seeking empathetic and detail-oriented individuals for our Online Chat Support Representative position. This role is specifically designed to be ideal for moms and primary caregivers who need a stable, professional Work from Home environment.

As a Chat Support Agent, you wont not be on the phone; instead, you will assist customers through live digital messaging. This allows for a quieter home environment while you provide high-quality service to a global customer base.

Why This Role is Perfect for You

• No Phone Calls: Handle inquiries via text-based chat, making it easier to manage a household without background noise interruptions.

• Flexible Scheduling: We offer various shifts, including part-time and full-time options, to help you work around school hours or family routines.

• 100% Virtual: Skip the commute and save on childcare costs by working from the comfort of your own home.

Key Responsibilities

• Real-Time Assistance: Respond to customer inquiries via live chat regarding order status, product details, and account updates.

• Problem Solving: Use your multitasking skills to handle 2–3 chat windows simultaneously while maintaining a helpful and friendly tone.

• Data Entry: Accurately log customer interactions and update profiles in our CRM (Customer Relationship Management) system.

• Quality Service: Ensure every customer leaves the chat feeling heard, valued, and supported.

Qualifications & Requirements

• Communication: Strong written English with a focus on correct grammar and a friendly online personality.

• Typing Speed: Ability to type at least 40–50 words per minute (WPM) accurately.

• Tech Savvy: Comfortable using web browsers, chat software, and basic office applications (Google Docs/Word).

• Home Office: A reliable computer and high-speed internet connection are required.

• Mindset: A patient, people-first attitude with a desire to help others.

Benefits & Compensation

• Starting Pay: Competitive hourly rates ranging from $15.00 – $22.00 per hour.

• Paid Training: Comprehensive virtual training provided to ensure you feel confident before your first live chat.

• Growth Path: Opportunities to move into Team Lead or Quality Assurance roles as your children grow and your availability changes.

• Wellness Programs: Access to mental health resources and employee assistance programs designed for remote workers.