SkyConnect Travel Services is hiring a Flight Booking Support Executive for its remote night-shift operations team. This role involves assisting customers with flight reservations, itinerary modifications, fare inquiries, ticketing support, and travel-related assistance through phone, email, and chat channels. The position is ideal for candidates with strong communication skills who are comfortable working night shifts and supporting travelers across international markets. Applicants searching for flight booking jobs, remote travel support careers, or airline reservation executive opportunities will gain valuable experience in customer service and travel operations.

Job Overview:

Job Title: Flight Booking Support Executive
Company: SkyConnect Travel Services
Location: Remote / Work From Home
Job Type: Full-Time
Experience Level: 0–3 Years
Salary Range: ₹28,000 – ₹45,000 per month

Role Context:

The reservations support team assists travelers across multiple time zones, making night-shift coverage essential for uninterrupted customer service. Executives work through a centralized booking platform that integrates airline schedules, fare inventories, and customer profiles. During peak travel seasons, the team handles increased volumes of booking modifications, refund requests, and itinerary changes. This role reports to a Reservations Team Lead and collaborates with ticketing specialists and travel operations coordinators to ensure smooth customer journeys.

Responsibilities:

• Assist customers with flight bookings, cancellations, and itinerary changes
• Respond to travel inquiries through phone, email, and live chat channels
• Provide fare information, baggage details, and travel policy guidance
• Process reservation updates and ticket modifications accurately
• Verify passenger information and travel documentation requirements
• Coordinate with airline partners regarding schedule changes and service requests
• Maintain detailed records of customer interactions and booking updates
• Resolve customer concerns in a professional and timely manner
• Meet service quality and booking accuracy standards

Requirements & Skills:

• High school diploma or bachelor degree preferred
• Good verbal and written communication skills in English
• Comfortable working permanent night shifts
• Basic computer proficiency and internet navigation skills
• Strong customer service and problem-solving abilities
• Ability to manage multiple customer requests simultaneously
• Familiarity with travel booking systems is an advantage
• Attention to detail when processing reservations and passenger information
• Previous travel, hospitality, BPO, or customer support experience is beneficial

Benefits & Work Conditions:

• Fully remote work setup
• Night shift allowance and performance-based incentives
• Paid training on reservation systems and travel procedures
• Health and wellness support programs
• Career growth opportunities within travel operations and customer support
• Structured onboarding and virtual team collaboration
• Paid leave and company-recognized holidays as applicable

Candidate Fit:

This role suits candidates who enjoy helping people, managing travel-related requests, and working in a customer-focused environment. Individuals who remain calm during schedule changes, communicate clearly, and pay close attention to booking details are likely to succeed. Those exploring flight booking responsibilities, remote travel support jobs, or night-shift customer service careers may find this opportunity a strong match.

About the Company:

SkyConnect Travel Services provides reservation support, travel coordination, and customer assistance solutions for airlines, travel agencies, and online travel platforms. The company specializes in delivering efficient booking services and personalized traveler support across domestic and international markets. Through its remote operations model, SkyConnect serves customers around the clock while maintaining high service standards and booking accuracy.

Application Guidance:

Interested applicants should submit an updated resume highlighting customer service experience, travel industry exposure, communication skills, and computer proficiency. Candidates with experience in reservations, hospitality, tourism, or call center operations are encouraged to mention relevant achievements. Shortlisted applicants may complete a communication assessment and virtual interview before final selection.